The person assigned to investigate your complaint will ask you to provide as much information as possible regarding the incident. If you were involved in or witnessed the incident, it is extremely important to the investigation that a statement be obtained from you. From your statement, a Citizen Complaint Contact form may be completed.
Depending upon the circumstances of your complaint, it may be investigated in one of two ways. It will either be assigned to the employee's supervisor for inquiry or to the appropriate manager, with oversight of the employee and his supervisor, for investigation. Each allegation is examined on its own merits.
Administrative and criminal investigations resulting from a complaint will require investigators to make an effort to contact all available witnesses (including police officers), examine any relevant physical evidence and gather all information pertinent to each allegation made in the complaint.
Despite our best efforts to make Administrative Investigations our top priority, it can take up to a year to complete an investigation based upon the complexity of issues being investigated. Though, typically the majority of our administrative investigations are completed within a two month period.
Upon completion of the Administrative Investigation a finding will be rendered for each allegation. There are four possible findings:
SUSTAINED: The investigation disclosed enough evidence to clearly prove the allegation.
NOT SUSTAINED: The investigation failed to reveal enough evidence to clearly prove the allegation.
EXONERATED: The act which provided the basis for the complaint did occur; however. the investigation revealed the act was justified, lawful and proper.
UNFOUNDED: The investigation has produced sufficient evidence to prove that the acts alleged did not occur. This finding shall also apply when individual personnel names in the complaint were not involved in an act that did occur.
You will be notified of the findings for each allegation in writing at the conclusion of the investigation.
When a finding of SUSTAINED is determined, corrective action will be taken by the department. Discipline may include counseling, training, and action up to and including termination. If your complaint is sustained and punitive discipline is imposed, the employee has appeal rights. Therefore, you may be required to testify at one or more administrative proceedings.